Errors Occurred Whilst Running Update Manager

Last modified 15:06, 19 Oct 2012

This guide has been designed in order to aid you in identifying and resolving problems when running the update manager.

Upon running the update manager within the Hubb Software it is possible to encounter an error message such as below.

 

 Error Downloading Remote File,  "Socket Readln Error"
 Error Downloading Remote File, "Socket Send Aborted"
 Error Downloading Remote File,  "10054:Connection Reset by Peer"
 Error Downloading Remote File, "200 Type Set to A"
 Error Connecting to Download Server, "Host Lookup Timed out"
 Error Connecting to Download Server, "Socket Capture Aborted"
 Error Reporting File Download Success to Server, "Socket Readln Aborted"
 Error Reporting File Download Success to Server, "Connection Timed Out"

 

Whilst each of theses errors are different they each spring from the same root cause - a communication error between the Hubb Servers and your local computer.

Communication errors may have a wide array of possible causes.

The most common of these are listed below:

Network packet loss

When a network connection is established the host and the client communicate via sets of bytes of data, these sets are called 'packets'.
The host and client constantly send and receive these packets of data in order to 'negotiate' their connection.

If packet loss occurs then a reliable connection can not be maintained and the host may terminate the connection.
The most common causes of packet loss are the use of a wireless modem, incorrectly configured hardware such as computer network cards or routers and traffic routing through your ISP.

Whilst the last of these can not be helped the other two are rather simple to resolve.

1. Unplug the power cord to your network router for a period of 15 seconds. Note that all of the indicator lights turn off. After 15 seconds plug the cord back in and wait until all lights are on and constant - this indicates they are in a ready state.

2. If you are using a wireless modem then it could be possible that you are not connected to a 3G or 4G network but rather a HSDPA network. When connected to a HSDPA network the packet loss will be significantly higher due to the lower quality of the network. If you are provisioned for a 3G or 4G network then check with your ISP regarding the coverage of these in your local area.
If your area is covered then you may simply try disconnecting from the network, unplugging the device, plugging it back in and reconnecting to the network.

Firewalls

Firewalls are designed to protect your system from outside intrusion. Part of this design relies on screening packets of data that go in or out of your computer.
Most firewalls rely on a list of Trusted Programs that are both preconfigured and user configured.
For instructions on configuring the more common firewalls please see our article on configuring exceptions within your firewall located in the related articles section below or consult your Firewall providers website for documentation on configuring your own exceptions.

 

ISP based

The most common cause of connection issues are actually due to issues with Internet Service Providers. Internet service providers rely on infrastructure such as physical lines, base stations, exchanges, proxies and servers.
These are prone to outages due to environmental causes such as storms and hardware failures due to overloads in traffic and more importantly, maintenance.
If all steps above do not resolve your connection issues then check with your ISP to see if they are conducting any maintenance or if they have any outages.

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