Another Application is Accessing Your Default Database

Last modified 22:40, 6 Aug 2012

Overview

Another application is accessing your default database.

Symptoms

The error message above indicates that the Hubb software was unable to access the default Hubb software database. This error may be caused by software other than Hubb software accessing the default Hubb software database at the same time.

Resolution

These are the steps to resolve the problem. Describe fixes for known errors and give error recovery steps. Offer actions to correct the problem.

  1. You may have software other than Hubb software accessing the default Hubb software database at the same time. You need to make sure that no other software is accessing the Hubb software database.
  2. You may have a locked or inaccessible database. Make sure that you have full administrative access rights on your computer account. To check or configure your computer account administrative access rights refer to your local IT personnel.
  3. You may have firewall system that is blocking the Hubb software from accessing your computer files. Make sure to add Hubb software to the 'safe/trusted application' list on the firewall system. For instructions on how to accomplish this refer to the firewall system website or manual.
  4. You may have an existing firewall system rule configured for the Hubb software that became obsolete after upgrading the Hubb software. You may need to remove the existing rule and re-enter it again. For instructions on how to accomplish this refer to the firewall system website or manual.
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