Contact Technical Support

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Contacting Technical Support

The most efficient means to contact the Technical Support Team is via email at

You may use the few easy steps below to achieve the most effective and efficient response from the Technical Support Team.

More is Better

When contacting the Technical Support Team the idea of 'More is better' holds true.

The more information that you can provide, the easier it will be for the Technical Support team to provide an exact resolution to your enquiry.

Provide Error Details

If you are encountering an error message in the software and are unable to find a resolution in the Software Messages section then please include the error message in its entirity to allow a correct diagnosis of the error.

Show Us

Taking a screenshot of your error or problem provides us with a good start to provide a resolution, a screenshot will provide us with information such as the Software version you are using, the Operating System you are running on and what other programs may be interfering with the HUBB Software.

If you do not know how to take a screenshot then you may view the guide on Taking a screenshot.

Email Us

Once all relevant information has been collated then you may email us at and we will reply within 1 business day of receipt of your enquiry.

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