Log Files

Last modified 18:42, 2 Nov 2012

Log Files

Your SOFTWARE automatically logs certain activity relating to data downloads, distribution and errors. These are written to three individual logs:

Open the View menu, then select Logs to display the submenu. Choose a Log to view from the submenu.

Each of these contain relevant information about the most recent updates.

Click on each Log File above for more information.

Common Log Functions

There are 5 main functions for each Log Window:

Details

Zooms into the currently selected Log Entry.

The Log Entry Details contains details of a specific Log Entry.

logdetails.gif

It displays the Date and Time that the entry was placed in the log, as well as a full description.

Print

Prints the log contents for the selected day or group.

It uses the standard printing functionality.

Email

For enhanced technical analysis and support, users can email the contents of the logs to support.

If you cannot determine the cause of the problem, click Email to send a report to HUBB support:

error3.gif

You will be prompted to provide your current return email address (it will be already populated if you have used this facility previously):

error4.gif

Click OK to send the email.

The email will include all the details which appear in the Error Log for the selected day/group as well as details about your connection, software version and data account. The information supplied should give HUBB technical support enough information to solve your problem.

When the email has been successfully sent the following message will appear:

error5.gif

Click OK to close the dialog.

Help

Displays the appropriate section of this help topic.

Close

Closes the current log window.

Download Log

The Download Log contains a sequential record of the latest download, including connection and disconnection details.

logdwnload.gif

Daily Groupings

They are arranged in daily groups.

Select the day from the column on left and all the log details for that day will appear in the middle panel.

Process Events

The middle panel contains the logged process events.

Details include each process instances' date, time and short description.

Details

Select an individual log item from the center panel and click the Details button to view it in full.

Buttons

You can print out one daily group at a time or Email it's contents to HUBB Technical Support.

Distribution Log

The Distribution Log contains a list of all the files that were used to update your local databases, including details regarding the databases that were updated.

logdistribtn.gif

Daily Groupings

They are arranged in daily groups.

Select the day from the column on left and all the log details for that day will appear in the middle frame.

Individual Events

The middle panel contains the log events details including their date, time and short description.

Details

Select an individual log item from the center panel and click the Details button to view it in full.

Buttons

You can print out one daily group at a time or Email it's contents to HUBB Technical Support.

Error Log

The Error Log contains a listing of any errors that occurred during the Download and Distribution/Update process.

If an error occurs, you may be prompted to view the Error Log:

error2.gif

Click Yes and the Error Log dialog box will display:

logerror.gif

Daily Groupings

They are arranged in daily groups.

Select the day from the column on left and all the log details for that day will appear in the middle frame.

Errors

The middle Panel contains the log events details including their date, time and short description.

Details

Select an individual log item from the center panel and click the Details button to view it in full.

Email Support

If you cannot determine the cause of the problem, click Email to send a report to HUBB support:

Print

You can print out one daily group at a time.

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