Hubb Online Support

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Hubb Software Error  - RESOLVED


On January 1, 2018, an error message started appearing across our entire software suite that prevented the application from launching.

We have found and corrected the code that was throwing this error and subsequently released an upgrade to our entire software suite and you may download this update either from your MySoftware page:

Click Here

Or via the relevant direct link below:


Integrated Investor



Hubb Investor

Simply click on the relevant link above to begin the download of the upgrade file.
You will then be presented with a dialog box prompting you to Run, Save or cancel the download. Select either the Run or Save options. If you select to save the file then once the download has completed you can click on it to start the upgrade wizard.

After having run through the upgrade wizard you should now be able to open your software via your shortcut on the desktop.


Note that if using Chrome you may be receiving a ‘This file is not commonly downloaded’ error (as the file was only built recently).

In this case click on the link again to begin the download and once done, press CTRL+J on your keyboard to open your downloads. When the file has finished downloading you will see a prompt that says 'this file is not commonly downloaded'. Click on the option to keep the file.


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